Account & Data Deletion

1. Overview

You can request deletion of your The Gate Investments account at any time. We offer three equivalent paths: the in-app option, the web portal option, and an email request. All three trigger the same workflow.

2. Delete from the iOS or Android app

1. Open The Gate Investments app.
2. Sign in with your verified-client credentials.
3. Tap the Profile tab in the bottom navigation.
4. Scroll to Account & Privacy.
5. Tap Delete my account.
6. Confirm with your password and tap Yes, delete my account.

You will receive an email confirming the deletion request. Sign-in becomes unavailable immediately; full data erasure follows the timeline below.

3. Delete from the web portal

1. Visit thegateinvestments.com/account/login and sign in.
2. Use the account deletion request form and submit it with the email address on your account.
3. You receive a reference code on screen. Keep it — quote it in any follow-up.

4. Email request

Send an email to privacy@thegateinvestments.com from the email address on your account. Include:

• The full name on your account.
• The unit code or contract reference (so we can match the right record).
• A short statement: "Please delete my account and personal data."

We may ask one verification question before processing, to make sure the request is genuine.

5. What gets deleted

• Your name, email, phone, and identity information.
• Saved projects, areas, developers, and recently-viewed history.
• Notification preferences and marketing consent records.
• Service-request history and uploaded documents.
• Login credentials and authentication tokens.
• Optional fields you provided (date of birth, language, country, etc.).

6. What is retained (and why)

For legal and tax-compliance reasons, the following data is retained for the periods listed in our Privacy Policy, even after account deletion:

• Payment receipts and invoices — 10 years (Egyptian tax law).
• Signed contracts and ownership records — 7 years after the relationship ends.
• Anti-money-laundering records — 5 years (AML regulations).

Retained data is anonymised where possible and accessible only to authorised compliance staff. It is never used for marketing or analytics.

7. Timing

• Immediate: account is locked, you can no longer sign in.
• Within 7 days: personal-profile data is removed from production systems.
• Within 30 days: backups are rotated and your data is erased from them.
• Within 90 days: we send a final confirmation email.

8. Contact

For any questions about deletion or data exports, contact our Data Protection Officer:
Email · Call Us